First Time Management Skills

Handling Difficult People and Conversations

This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.

Course Content

  • Tools to manage your reactions and negative emotions
  • Tools to de-fuse a situation
  • How to build rapport
  • Effective Questioning Skills
  • Assertiveness

Benefits to the Individual

  • Confidence to resolve difficult situations
  • More team cohesion

Benefits to the Company

  • Confidence to resolve difficult situations
  • More team cohesion

Course Duration


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