Middle Management Skills

Improving Your Personal Impact

This course encourages you and other managers to understand how you are perceived and then to tailor your interactions to those perceptions and the styles of others around you. The training will give you the tools to establish better and more productive personal and working relationships through increased self-awareness and emotional intelligence. The focus is on the productivity and strength of your personal interactions and working relationships.

Course Content

  • Building Your Brand - Dealing with Others' Perceptions
  • Being Assertive and Remaining Calm
  • Your Communication Style
  • Working with Different Communication Styles
  • Dealing with Conflict Effectively
  • Personal Development Plan

Benefits to the Individual

  • Understanding how other people perceive you
  • A better understanding of others
  • Better working relationships

Benefits to the Company

  • Understanding how other people perceive you
  • A better understanding of others
  • Better working relationships

Course Duration

1

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