Middle Management Skills

Managing Performance

This course will train you on the importance of managing performance as well as give you the tools to recognise and address both good and bad performance effectively.

Course Content

  • What is performance management and how does it relate to your organisation
  • How to monitor performance
  • Performance Improvement
  • Managing behaviour in relation to performance
  • Development of under-performers
  • Recognising strong performance
  • Carrying out a performance management conversation
  • Tools and techniques of performance management
  • Giving and receiving feedback in a professional manner
  • Action Planning

Benefits to the Individual

  • Better understanding of team performance
  • Tools to address performance issues
  • Skills to talk about performance with your team

Benefits to the Company

  • Better understanding of team performance
  • Tools to address performance issues
  • Skills to talk about performance with your team

Course Duration

1

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